1. Order Processing

Once your order is placed, we begin processing it immediately. All orders are subject to product availability and payment verification. Orders will be shipped after successful order confirmation and payment processing.

2. Shipping Methods and Fees

We offer a range of shipping methods to suit your preferences. Shipping fees are calculated based on the shipping address, size, weight of the order, and the shipping method chosen during checkout.

We partner with reliable carriers to ensure timely and efficient delivery of your products.

3. Shipping Address

It is important that the shipping address you provide is accurate and complete. We will ship your order to the address provided during checkout. Any changes to the address after the order has been placed may result in delays or delivery issues.

If there are any issues with the shipping address, we will contact you for clarification before processing your shipment.

4. Order Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. You can also contact us at support@westtera.com for any shipping-related queries.

5. Shipping Time

Estimated delivery times vary depending on your location and the shipping method selected. We strive to fulfill orders promptly, ensuring that your package reaches you as soon as possible. Orders will be shipped within 3-10 days, depending on your location. Please note that shipping times may also be influenced by external factors such as weather conditions, holidays, customs processing (for international orders), and unforeseen carrier delays. We appreciate your patience and understanding as we work to deliver your order efficiently and securely.

6. International Shipping

We currently offer international shipping to selected countries. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times for international orders may vary depending on your location.

7. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us at support@westtera.com We are here to help and ensure a smooth shipping experience.